We believe that a high degree of discretion can be taken for granted. In an era characterized by growing transparency, we stand up for the right to privacy. At the same time, we refrain from practices that could be damaging to our clients, partners, staff and stakeholders. We are very careful to comply with all legal provisions, and provide our services in keeping with the rules that govern our industry.
Sterling Bridge Mortgage Corp. is committed to respecting your privacy and protecting your personal information. Our Privacy Policy is governed by the Personal Information Protection Act (Alberta) or the Personal Information Protection and Electronic Documents Act (Canada).
We are committed to protecting your privacy whether you are browsing for information or conducting business with Sterling Bridge Mortgage Corp.
If you choose not to use the Internet to provide personal information to Sterling Bridge Mortgage Corp., please feel free to contact us by phone, or in writing.
Sterling Bridge Mortgage Corp. recognizes and respects our clients’ rights to financial privacy.
In the course of our business, you may provide us with confidential information concerning your financial affairs and we understand and appreciate the importance of maintaining the confidentiality of that information.
We strive to meet the highest standards in the conduct of our business and therefore observe both the letter and the spirit of the law surrounding client privacy issues.
Maintaining the confidentiality of the information you entrust with us is a responsibility we take very seriously. We collect, maintain, use and share information about you only where we reasonably believe that it will help administer our business or provide products, services and other opportunities to you.
Use Of Personal Information
We use your personal information to verify your identity, provide you with quality customer service and evaluate your request. We also use your personal information to contact you about offers we believe will be of value to you.
Types of Personal Information
We collect various types of information about you during the normal course of offering and providing our products and services. Examples of such information are:
- Information you provide in order to obtain or maintain a service or product
- Communications from you regarding your loan(s), such as a change of address request
- Information gathered from your transactions and account history with us, our subsidiaries, and others, such as your loan payment history
- Information obtained from third parties such as consumer reporting agencies or credit bureaus, employers, depository institutions and others, that we use to evaluate a loan application
- Information that we may gather in compliance with laws and regulations
Sharing of personal information with other Sterling Bridge companies
We may share information about you, as a current or former client, within our Sterling Bridge group of companies in order to provide you with better service and information about financial or other products that may interest you.
Sharing of personal information with third parties
Individuals or companies outside of The Sterling Bridge Financial Group of companies are considered third parties. Mortgage lenders are permitted (and sometimes even required) to share client information with third parties for certain purposes, such as servicing client relationships, fraud and risk management, and responding to transaction requests.
We may share personal information with a third party company in order to offer or support a product or service that we provide to you.
We may also disclose personal information to companies that perform marketing services on our behalf or to other financial institutions with which we have joint marketing agreements to offer you a particular product or service. Confidentiality agreements prohibit them from using client information in any way other than as we direct.
Legal Requirement to Provide Information
We share personal information as legally required. We may share personal information with law enforcement agencies or other third parties to prevent or investigate suspected fraudulent activities.
How we keep information private
We have internal policies and procedures designed to keep client information safe, including:
- Allowing access to client information only to authorized employees performing specific job responsibilities necessitating such access
- Maintaining physical, electronic and procedural safeguards that comply with federal regulations to protect client information
- Training employees on privacy and our procedures to safeguard it.
This privacy statement applies equally to all of Sterling Bridge’s subsidiary and member companies.